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We aim to:
- Help clients to solve their problems on their own
or with CAB assistance
- Find out what the client wants to achieve
- Explain what the bureau can do
- Provide non-judgemental and non-discriminatory
advice
- Explain options available
- Identify the way forward
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We give assistance by:
- Filling in forms (e.g. benefit claims, court
documents)
- Drafting or writing letters
- Negotiating on the client's behalf (e.g. with
employers, suppliers, local authority or government agencies)
- Dealing with complex lengthy casework (e.g.
Employment and Social Security Appeal Tribunals) requiring advocacy and
representation
- Making referrals to other agencies that provide
specialist help
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Here are examples of the kind of enquires we can assist
with;
click on any of these headings to find out more.
Housing Problems
Problems at Work
In debt - can't pay
Accidents
Problems with goods and services
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